20070509 VSWG Conference Call Minutes
From CDGWiki
Call Dates/Times: 9 May 2007 1600 UTC and 10 May 2007 0400 UTC
Two calls were held to accommodate participants from around the world.
Contents |
[edit] Agenda
- Version 0.1 of the Service Level Agreement is now available.
- Review provided comments on SLA one by one
- Discuss whether we reflect each comment on the SLA draft
[edit] Participants
Representatives of the following companies attended the call:
- Alltel (USA)
- Bell Mobility (Canada)
- Hanoi Telecom (Vietnam)
- KDDI (Japan)
- Mobile-8 (Indonesia)
- Qualcomm
- SprintNextel (USA)
- VeriSign
- Verizon Wireless (USA)
[edit] Discussion
[edit] General
- The participants confirmed this SLA covers voice and SMS roaming, not data roaming.
- Carriers agreed the SLA should be an amendment or addendum to doc 44 rather than a separate document. Carriers do not want to have to renegotiate the contract to add this amendment.
- Action: Kyoko to revise the SLA to make it as addendum to doc 44.
[edit] Section 2. Network
[edit] Clauses B & C
- Carriers agreed to remove B and C clauses (financial penalties). Rather than penalties for network down carriers agreed to notify roaming partners when a market or switch is down regardless of the root causes. The group agreed to create rules about in what cases and when to notify partners.
- Action: Carriers to provide Kyoko input on elements for the rules after their internal discussion. Response requested by 2007-05-31
[edit] Clause F
- SprintNextel preferred to change the advance notice date from twenty (20) to fifteen (15) business day.
- Action: Carriers to vote for its preferred day after checking its operation. Response requested by 2007-05-31
- Alltel and SprintNextel noted it is difficult to notify a partner confirming each and every MBI that is loaded. Carriers agreed to remove this language.
- Action: Kyoko to remove the clause.
[edit] Clause G
- Carriers agreed they don't want financial penalties for slow loading of line ranges.
- Action: Kyoko to remove the financial penalty for slow loading of MBIs.
- SprintNextel and Mobile-8 prefered the timeframe to change from twenty-four(24) hours to three(3) days. Pelephone preferred to have it to forty-eight(48)hours.
- Action: Carriers to vote for its preferred time frame after checking its operation. Response requested by 2007-05-31
[edit] Section 3. Billing and Section 5. Trouble Shooting
- The agreement should clarify what the contact points are by service type (such as voice contacts, SMS contacts) when they are given to help partners know who to contact for what.
- Action: Kyoko to add the contact points for SMS as well as Voice.
[edit] Section 5. Trouble Shooting
- Verizon Wireless requested that partners send an acknowledgement of the receipt of a trouble inquiry. Carriers to agree to add the recommendation clause.
- Action: Kyoko to draft the language for recommendation clause.
- Carriers agreed to add business hours to the contact information on emails discussing service issues. Business hours will also go in the trouble shooting section of the SLA. Carriers commented that they wish everyone had 24x7 trouble resolution hours but since they don't we should clarify what the hours are.
- Action: Kyoko to add the business hour in the contact information.
[edit] Clause B
- SprintNextel and Mobile-8 preferred to change the whole paragraph as follows:
- "Both Parties shall make commercially reasonable efforts to resolve sixty (60) percent of the problems within two (2) days, eighty (80) percent (%) of the problems within three (3) days and the remaining within four(4) to five(5) business days from the time when the problem is reported to Serving Carrier."
- Most carriers at Americas Call, KDDI and HT Mobile preferred to have the original clause.
- Decision & Action: To keep the current clause B. SprintNextel and Mobile-8 to check internally and provide input if there is any.
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